Reference

How bdtaka Handles Your Personal Information

This Privacy Policy sets out exactly what data bdtaka collects when you open an account, make a deposit through bKash, Nagad, or Rocket, and use our lobby — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket transaction privacyCookie and device data clarityYour right to access or delete dataDirect contact path for data requests

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply SSL encryption across every page of the platform — your login, your wallet link, and your session data all travel over an encrypted connection. Account security steps include OTP verification when you log in from a new device, which means an unrecognised device cannot access your account without the code sent to your registered mobile number. Cookie use is limited to session management, security checks, and understanding which parts of the lobby you return to most. You can adjust cookie preferences through your browser settings at any time.

SSL Encryption

Every connection between your device and our servers is SSL-encrypted. This covers your account login, your bKash or Nagad wallet link, and every page you open in our lobby.

OTP Login Verification

When you access your account from a new device, we send a one-time code to your registered mobile number. No code, no entry — straightforward account protection.

Cookie Controls

We use cookies for session continuity and security checks only. You can review and adjust these through your browser settings without affecting your account access.

Data Retention and Deletion

Transaction data tied to bKash, Nagad, or Rocket is kept as long as financial regulations require. Non-essential data can be deleted on request via our support team.

What We Collect and Why We Collect It

bdtaka Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the details you submit directly — your name, email address, mobile number, and wallet identifiers linked to bKash, Nagad, or Rocket. We need this to verify your identity, process deposits, and confirm withdrawals to the right wallet. Every time

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you use our lobby — whether on a mobile browser or a desktop session — we also gather technical data: your device type, IP address, session timestamps, and pages visited. This helps us detect unusual activity and keep your account secure. We do not sell your
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personal data to third parties. Where we share data with payment processors or fraud-prevention services, it is solely to complete your transaction or protect your account. Retention periods vary by data type: transaction records are kept as long as required by applicable financial regulations, while non-essential
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browsing data is cleared on a rolling basis. Use of this platform and the applicability of this policy depend on your local law and the regions eligible at the time of access.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CONTACT

Reach Us About Your Privacy

If you want to access, correct, or request deletion of your personal data, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or through our help desk. We aim to respond to data-related requests within a reasonable period, and we will confirm receipt as soon as your message reaches us.

Live Chat Open your account dashboard and start a live chat session. Identify your request as a privacy or data matter so it reaches the right team promptly.

Email Support Send your data access or deletion request to our support email. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — linked to your account.

Help Desk Ticket Submit a help desk ticket through the support section of your account. Tag it as a data privacy request so our compliance team picks it up without delay.

Your Privacy Questions, Clearly Answered

These are the questions we hear most often about how we collect, store, and handle your personal data at bdtaka. If your question is not covered here, reach our support team through live chat or email.

We collect your name, email, registered mobile number, and the wallet identifier — bKash, Nagad, or Rocket — you link to your account. We also log device type and session data for security purposes.

No. Your wallet details are shared only with the payment processor needed to complete your transaction. We do not sell or trade your payment information to any third party for marketing purposes.

Send a request through live chat or email from your registered account. Include your mobile number and the wallet type you use. We will confirm receipt and respond within a reasonable period.

Yes. Submit a deletion request through the help desk or email support. Note that some transaction records may be retained as required by applicable financial regulations, even after a deletion request.

We use session and security cookies to keep your login stable and detect unusual activity. You can adjust or block non-essential cookies through your browser settings at any time without losing account access.

This policy applies to accounts where access is permitted under local law and eligible regions. Whether use of the platform is lawful in your location depends on your own applicable local laws.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoBdtaka Banking

How bdtaka Handles Your Personal Information

Data Handling, Cookies, and Account Security

SSL Encryption

OTP Login Verification

Cookie Controls

Data Retention and Deletion

Reach Us About Your Privacy

Your Privacy Questions, Clearly Answered

01 What personal data does bdtaka collect when I open an account?

02 Does bdtaka share my bKash or Nagad details with other companies?

03 How do I request a copy of my personal data?

04 Can I ask bdtaka to delete my account data?

05 What cookies does bdtaka use and can I turn them off?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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